SHIPPING AND DELIVERY
We strive to achieve a processing time of 10 days days and on all completed orders without delay. Please be advised that orders' arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could be part of an unforeseen event. Our shipping hours are between Monday-Friday excluding weekends and holidays.
Once the order has processed, and shipped out, an e-mail with your tracking number will be sent.
Transit time and courier service may vary depending where your item was shipped from.
The following information is the estimated timeframe you should receive your order after it has been processed and shipped:
Canada, UPS or Canada Post, 5-10 business days
WRONG ADDRESS DISCLAIMER:
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It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at byjulieelondon@gmail.com immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us at byjulieelondon@gmail.com as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.